Terms of Service

Last updated: November 2025

1. Agreement to Terms

By downloading, installing, or using MeloTune™ ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and SYM.BOT Ltd ("Company," "we," "us," or "our").

2. Description of Service

MeloTune is a mood-based music player application available on iOS and Android that:

  • Provides precision Emotion and Energy meters for mood tracking
  • Generates intelligent playlist recommendations based on your emotional state
  • Integrates with Apple Music (iOS) or Spotify (Android) for streaming music content
  • Uses intelligent search to find appropriate playlists
  • Learns from your listening patterns to improve recommendations

3. Eligibility

You must meet the following requirements to use MeloTune:

  • Be at least 13 years of age
  • iOS: Have a valid Apple ID and active Apple Music subscription
  • Android: Have a valid Google account and Spotify account (free or premium)
  • iOS: Use a compatible iOS device (iOS 17.6 or later)
  • Android: Use a compatible Android device (Android 7.0 or later)
  • Reside in a region where your music service (Apple Music or Spotify) is available

4. Subscription Terms

MeloTune offers a 7-day free trial followed by a $2.99/month subscription with full access to precision Emotion and Energy controls. Key features:

  • New users receive a 7-day free trial with full access to all features
  • After the trial, subscription is $2.99/month for continued access
  • Subscriptions auto-renew unless canceled at least 24 hours before the renewal date
  • iOS: All payments processed through Apple App Store
  • Android: All payments processed through Google Play Billing
  • iOS: Subscriptions can be managed and canceled through your App Store account settings
  • Android: Subscriptions can be managed and canceled through your Google Play account settings
  • Refund requests will be handled per the respective platform's refund policy (Apple or Google)

5. Music Service Requirement

MeloTune requires an active music streaming service:

iOS - Apple Music

  • Apple Music subscription is separate from MeloTune subscription
  • You are responsible for maintaining your Apple Music subscription
  • MeloTune functionality limited without Apple Music access
  • Apple's Terms & Conditions apply to Apple Music usage
  • We are not responsible for Apple Music service interruptions

Android - Spotify

  • Spotify account (free or premium) is required and separate from MeloTune subscription
  • You are responsible for maintaining your Spotify account
  • MeloTune functionality limited without Spotify access
  • Some features may require Spotify Premium for full functionality
  • Spotify's Terms & Conditions apply to Spotify usage
  • We are not responsible for Spotify service interruptions

6. License & Restrictions

6.1 License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use MeloTune for personal, non-commercial purposes.

6.2 Restrictions

You agree NOT to:

  • Copy, modify, or create derivative works of the App
  • Reverse engineer, decompile, or disassemble the App
  • Rent, lease, sell, or sublicense the App
  • Remove or alter any proprietary notices
  • Use the App for any illegal purpose
  • Attempt to circumvent subscription requirements
  • Use automated systems to access the App
  • Interfere with or disrupt the App's functionality

7. Intellectual Property

7.1 MeloTune Intellectual Property

All rights, title, and interest in MeloTune, including:

  • Source code and algorithms
  • User interface and design
  • MeloTune™ trademark and logo
  • Documentation and marketing materials
  • All intellectual property rights

remain the exclusive property of SYM.BOT Ltd.

7.2 Third-Party Trademarks

Apple Music and the Apple Music logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. MeloTune is not affiliated with, endorsed by, or sponsored by Apple Inc. Use of the Apple Music service is subject to Apple's Terms and Conditions.

Spotify and the Spotify logo are trademarks of Spotify AB, registered in the U.S. and other countries and regions. MeloTune is not affiliated with, endorsed by, or sponsored by Spotify AB. Use of the Spotify service is subject to Spotify's Terms and Conditions.

8. User Content & Data

Regarding your mood data and preferences:

  • You retain ownership of your mood data
  • All mood data stays on your device (see Privacy Policy)
  • We do not claim any rights to your personal data
  • You are responsible for backing up your data
  • We are not liable for data loss

9. Disclaimers

9.1 Service "As Is"

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability
  • Uninterrupted or error-free operation

9.2 Medical Disclaimer

MeloTune is NOT a medical device or therapeutic tool:

  • Not intended to diagnose, treat, or cure any condition
  • Not a substitute for professional mental health care
  • Mood tracking is for entertainment and personal insight only
  • Consult healthcare professionals for mental health concerns

9.3 Music Service Availability

We do not guarantee:

  • Availability of specific songs or playlists on Apple Music or Spotify
  • Continuous service from Apple Music or Spotify
  • Compatibility with future changes to Apple Music or Spotify
  • Accuracy of music metadata or recommendations
  • Identical music catalog or features between iOS and Android versions

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We are not liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid in the past 12 months
  • We are not responsible for Apple Music or Spotify service issues
  • We are not liable for device compatibility problems
  • We are not responsible for data loss or corruption

11. Indemnification

You agree to indemnify and hold harmless SYM.BOT Ltd, its officers, directors, and employees from any claims, damages, or expenses arising from:

  • Your use of MeloTune
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of applicable laws

12. Termination

12.1 By You

  • Cancel subscription anytime through App Store
  • Delete the App to stop using the service
  • Your data will be deleted upon app deletion

12.2 By Us

We may suspend or terminate your access if:

  • You violate these Terms
  • You engage in fraudulent activity
  • You abuse or misuse the service
  • Required by law

12.3 Effect of Termination

  • Your license to use MeloTune ends immediately
  • No refund for unused subscription time
  • Provisions that should survive termination remain in effect

13. Changes to Service

We reserve the right to:

  • Modify or discontinue any feature
  • Update the App with new versions
  • Change subscription pricing with 30 days notice
  • Suspend service for maintenance

14. Changes to Terms

We may update these Terms at any time. Changes will be effective:

  • Upon posting updated Terms in the App
  • After providing notice via email or in-app notification
  • Material changes require 30 days notice

Continued use after changes constitutes acceptance of updated Terms.

15. Governing Law

These Terms are governed by:

  • The laws of England and Wales
  • Disputes subject to exclusive jurisdiction of English courts
  • UN Convention on Contracts for the International Sale of Goods does not apply

16. Dispute Resolution

In the event of a dispute:

  • Contact us first to attempt informal resolution
  • If unresolved, disputes will be settled through binding arbitration
  • Arbitration conducted in English
  • Small claims court option available
  • No class actions or representative proceedings

17. Severability

If any provision of these Terms is found to be invalid or unenforceable:

  • That provision will be modified to reflect the parties' intention
  • Remaining provisions remain in full effect

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SYM.BOT Ltd regarding MeloTune.

19. Platform Requirements

iOS - Apple App Store

As MeloTune is distributed through the Apple App Store:

  • These Terms are between you and SYM.BOT Ltd, not Apple
  • Apple has no obligation to provide support
  • Apple not liable for any claims related to MeloTune
  • Apple is a third-party beneficiary of these Terms
  • Apple App Store Terms also apply

Android - Google Play Store

As MeloTune is distributed through the Google Play Store:

  • These Terms are between you and SYM.BOT Ltd, not Google
  • Google has no obligation to provide support
  • Google not liable for any claims related to MeloTune
  • Google is a third-party beneficiary of these Terms
  • Google Play Store Terms also apply

20. Contact Information

Questions about these Terms? Contact us at support@sym.bot

Acknowledgment

By using MeloTune, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.